Negotiating with Debtors

7 Tips for Negotiating with Debtors

While having to deal with a customer who has defaulted on a payment may prove a tricky task, there are specific ways to go about the business of negotiation and collecting from debtors. However, it is important to note that all debt collection activities must be conducted in accordance with all applicable guidelines and legislation.

Use these tips for negotiating with debtors to produce a positive outcome in getting your debts paid in a timely manner and maintain customer relations.

  1. Start with a phone call

Sometimes the quickest, easiest and cheapest way to negotiate with a debtor is with a simple phone call. This could be a simple reminder in case the bill has been overlooked. You will be able to gauge within a few minutes if the customer has any intention of paying the account.
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